Senior Program Manager, Eldercare Locator
National Association of Area Agencies on Aging (n4a)
JOB TITLE: Senior Program Manager, Eldercare Locator
REPORTS TO: Chief Programs and Communications Officer
OVERALL DESCRIPTION
The Eldercare Locator connects older adults and their caregivers with information on aging services in any local community in the United States and helps older adults remain in their homes and communities. The Eldercare Locator is the first step to finding aging resources nationwide. The service is operated through a call center, staffed by trained information specialists and volunteers, Eldercare Counselors, and experts on caregiving and transportation and a website (www.eldercare.gov). The Manager is expected to help position the Eldercare Locator to be of assistance to todays and tomorrows older adults and caregivers. Additionally, the Eldercare Locator Manager will take an active role in building partnerships and developing innovative initiatives that enhance and strengthen the Eldercare Locators position as the place to go for aging information and the trusted connection to the local AAAs, Title VI programs.
PRIMARY RESPONSIBILITIES:
" Contract management: Prepare annual work plan for all grant activities. In cooperation with grant partners, develop grant proposals for the project. Prepare in conjunction with project partners semi-annual reports to funding agency. Analyze, plan and implement improvements and innovations to the Eldercare Locator services.
" Program management: Oversee the operation of all project activities. Make presentations on the Eldercare Locator at national conferences and other meetings and develop partnerships with organizations that will compliment and enhance outreach efforts for the Eldercare Locator. Develop an annual work plan designed to raise the national visibility, enhance the quality of service and that incorporate technological advances consistent with the budget and in collaboration with the grantor. Manage overall Eldercare Locator activities and manage directly the Marketing Associate, Call Center Supervisor and all subcontract activities.
" Media/Marketing Outreach: Oversee all media campaigns, outreach initiatives, and the development of marketing and educational materials that are initiated and conducted by the Marketing Specialist and strategic partners.
" Technical oversight: Develop protocols for new and changing aging issues, oversee on-going training of Eldercare Locator staff, and educate local AAAs on these issues. Monitor subcontractors for quality of service and adherence to agreements and contracts. Ensure on-going quality control system is in place and effectively monitoring and reporting on call center activities.
" Fiscal management: Develop and negotiate contracts with subcontractors. Create annual budget and track grant expenditures.
" Technology: Stay abreast of technological developments that could be utilized to enhance the Eldercare Locators Call Center and website.
" Collaboration: Participate in meetings with outside organizations. Assist in planning meetings and conferences and other organizations and associations.
" Visioning: Ability to continue to look at the future needs of older adults, caregivers, and Baby Boomers and how the Eldercare Locator can be positioned and enhanced to meet those needs.
SKILLS AND EXPERIENCE REQUIRED:
" knowledge and experience working in the aging network;
" ability to plan, develop and implement projects;
" ability to develop partnerships and work well with multiple, diverse partners;
" ability to budget and manage grant expenditures;
" project management skills;
" excellent oral and written communications;
" good presentation skills and customer service knowledge;
" ability to track technological advancements;
" grants and contracts management;
" strong decision-making skills;
" strong interpersonal skills;
" ability to work independently and as a member of a team;
" ability to meet deadlines and to work well under pressure;
" knowledge of information and referral/assistance protocols and procedures and the role the Aging Network plays in I&R/A; and
" knowledge of human service call centers.
QUALIFICATIONS:
This position requires a Masters Degree plus six years relevant and progressively responsible work experience as a Program Manager in an aging or aging-related field. A minimum of three years experience in grants and contracts management is required, preferably in the aging network.
WORK HOURS
Exempt position with full benefits but subject to grant funding.
SALARY
Dependent upon background and experience of candidate selected.
The National Association of Area Agencies on Aging (n4a) is an equal employment opportunity employer and offers reasonable accommodations to individuals with disabilities Send resumes to heltzeroth@n4a.org or call Helen Eltzeroth at 202.872.0888 if you have questions.