Jasmine Ng is responsible for the daily operations of the Eldercare Locator. She manages the team to consistently achieve high service-level expectations and developed call center workflow processes for optimal resource scheduling, allocation and utilization. Jasmine previously played other roles at the Eldercare Locator including counselor, Resource Specialist and Senior Enhanced Services Specialist. She is an AIRS-Certified Information and Referral Specialist in Aging and Disabilities (CIRS-A/D).
Prior to joining n4a, Jasmine worked as an Intake Coordinator for a nonprofit mental health organization in Falls Church, VA. She worked extensively with low-income immigrant individuals and families, refugees and survivors of torture and trauma. She also served as an Information and Referral volunteer for two years with another Virginia nonprofit. Her other professional experience includes a position as a Psychometrician, where she conducted psychological testing and evaluations. Jasmine has a Bachelor’s degree in Psychology.