New Report Highlights Important Role Eldercare Locator Plays in Connecting Older Adults and Caregivers to Local Resources in the Community‚Äč

For Immediate Release
March 17, 2020
Contact: Joellen Leavelle, and 202.872.0888
WASHINGTON—A new report shows that a growing number of older adults, caregivers and professionals rely on the Eldercare Locator, a public service of the U.S. Administration for Community Living, for connections to trusted, local resources that enable older adults to continue living in the community. Consumer Needs in an Aging America, an analysis of more than 400,000 requests for assistance received by the Eldercare Locator, reveals that inquiries from older adults, caregivers and the professionals who support them have increased more than 33 percent in the two-year period (2017-2018) since the last analysis was conducted.
The volume of inquires indicates that older adults and caregivers often struggle to find support for their varied needs—even when help is right in their communities. Consumers contacting the Eldercare Locator do so for many reasons. The most common services requested are transportation, home and community-based services, medical services and supplies, and home repair and modification. Home and community-based services are types of supportive services that help older adults maintain their independence and ability to continue living at home; examples include in-home help with bathing and dressing, nutrition services or respite for caregivers. Reflecting recent statistics showing that elder abuse is a growing concern for older adults and their loved ones, elder abuse is a new entry to the top five reasons consumers contact the Eldercare Locator.
“The Eldercare Locator provides older adults and their loved ones with invaluable connections to critical local services that help older adults continue living in the community,” said Lance Robertson, Assistant Secretary for Aging and Administrator of the U.S. Administration for Community Living. “With 10,000 baby boomers turning 65 every day, the number of older adults living in the United States is expected to grow to 78 million by the year 2035. These figures mean the support provided by the Eldercare Locator will only grow in importance as more and more older Americans seek services.”
The Eldercare Locator is funded by the U.S. Administration on Aging, part of the Administration for Community Living, and is administered by the National Association of Area Agencies on Aging (n4a). Consumers may contact the Eldercare Locator online at or by phone at 1-800-677-1116.
“What is striking is that, over the years, the Eldercare Locator has consistently referred the vast majority of the people who contact it to local Area Agencies on Aging,” said n4a CEO Sandy Markwood. “This report speaks to not only the volume of inquiries the Locator receives but also to the breadth of the services these vital local agencies provide to older adults in communities around the country to respond to the growing need. Without the connections provided by the Eldercare Locator, older adults and their caregivers would have no single resource that can connect them to local supports that help enable them to continue living in their homes and communities—which data tells us is where they want to be.”

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