John E. Gonzales
John E. Gonzales is the Team Lead in the n4a-operated and person-centered Eldercare Locator Call Center. He joined n4a in September 2010 and is one of three Bilingual Information Specialists who connect callers and Spanish-speaking older adults, caregivers and people with disabilities to the services provided by Area Agencies on Aging, Title VI Native American aging programs and other national and local aging resources.
John’s background in social services within the health care sector includes five years of customer service. Prior to n4a, he worked for the Montgomery County (MD) Department of Health as an Intake Triage Coordinator, educating the local community about various state, local and federal services. A graduate of Howard Community College in Columbia, MD, John holds an Associate's degree in Business and is working towards a BA degree. He is a Certified Information and Referral Specialist in Aging and Disabilities (CIRS-A/D).