Start Date: 10/17/2018 1:00 PM EDT
End Date: 10/17/2018 2:00 PM EDT
Event Website: http://www.asaging.org/web-seminars/breaking-down-barriers-care-coordination-partnering-mcos-provide-language-services-bene
Aging and Disability Business Institute
As Medicaid Managed Long-Term Services and Supports continue to grow across the country, it is important to ensure that vulnerable beneficiaries, particularly those who speak limited English, are given support to navigate the transition and are provided with culturally competent services. The Coalition of Limited English Speaking Elderly (CLESE), composed of more than 50 ethnic, community-based member organizations, works with managed care organizations (MCO) across Illinois to address this challenge. This webinar will highlight the work of CLESE’s Language Access Center in offering interpretation services and assistance to MCO care coordinators, focusing on the partnership between CLESE and Humana-Independent Living Systems. It will describe its achievements in improving communication between limited English speaking older adults and MCOs, and also describe challenges and lessons learned along the way.
CLESE won The John A. Hartford Foundation 2018 Business Innovation Award. The Business Institute established the Innovation Award in 2016 to celebrate innovative community-based organizations (CBO) that have made transformative strides toward a system of integrated care, improving the quality of life for older adults and/or people with disabilities, by partnering with healthcare entities.
- Marta Pereyra, Executive Director, Coalition of Limited English Speaking Elderly (CLESE)