In collaboration with Wells Fargo Advisors, n4a developed this “information hub” to provide a one-stop resource page with links to existing resources on financial exploitation from expert organizations across the nation. We hope aging industry professionals will bookmark this page as a quick reference guide and convenient repository of some of the most useful resources in the field.
Frequently Asked Questions


Consumer Financial Protection Bureau (CFPB) – Basic guidance and links on financial protection for older adults and tips for managing some else’s money

Eldercare Locator – The Eldercare Locator ( is the only national information and referral resource to provide support to those seeking assistance across the spectrum of issues affecting older Americans. Established and funded by the U.S. Administration on Aging (part of the Administration for Community Living) and administered by n4a, the Locator’s National Call Center (800.677.1116) operates weekdays from 9:00 a.m. to 8:00 p.m. ET.

National Adult Protective Services Association (NAPSA) Nationwide network of local social service and first responder programs for older adults and adults with disabilities who need assistance with conditions of abuse, neglect or exploitation

National Center on Elder Abuse A U.S. Administration on Aging (AoA)“resource for policy makers, social service and health care practitioners, the justice system, researchers, advocates, and families”

National Committee for the Prevention of Elder Abuse – Guide to elder abuse-what it is, the size of the problem, and additional resources for professionals and policy makers

U.S. Department of Justice – Steps to take when reporting suspected financial exploitation

Federal Deposit Insurance Corporation (FDIC) “Money Smart for Older Adults” instructor-led training curriculum for older adults and their caregivers with participant guide (developed in conjunction with the DFPB):
a)   Instructor Resources:
b)   Participant Reource Guide:

U.S. Department of Justice – Financial exploitation training videos

Federal Trade Commission (FTC) –  Information on a variety of scams that affect older adults

North American Securities Administrators Association – Education and awareness information to help individuals avoid investment fraud schemes

National Center on Elder Abuse A comprehensive list of Frequently Asked Questions with links to additional resources

U.S. Department of Justice: Resources for consumers and professionals on elder fraud and financial exploitation

AARP Information on how older adults can protect themselves from fraud

Consumer Financial Protection Bureau – Comprehensive toolkit for individuals managing someone else’s money.  Includes tips on how to identify financial exploitation and scams.  Guides include: Help for agents under a power of attorney, Court-appointed guardians, Trustees under a revocable living trust, and Government-appointed fiduciaries

Federal Bureau of Investigation (FBI) – Frequent fraud schemes and tips on how to avoid fraud​

Financial Industry Regulatory Authority – tips on how to avoid fraud

National Center for Victims of Crime – Provides resources and assistance to help victims of financial exploitation (and their advocates) with information to help them recover and regain control of their lives

U.S. Securities and Exchange Commission (SEC) – Guide to help seniors protect against investment fraud

Eldercare Locator – Contact the Eldercare Locator via phone at 800.677.1116 on weekdays from 9:00 a.m. to 8:00 p.m. ET or via web (

Financial Industry Regulatory Authority Securities industry helpline for seniors

Department of Justice (DOJ) – Resources and links for reporting elder financial exploitation

9-1-1 – For serious, immediate or dangerous conditions call your local 9-1-1 system or local law enforcement

Eldercare Locator – 800.677.1116 or (An Internet and call center resource hosted by the National Association of Area Agencies on Aging, funded by the U.S. Administration for Community Living)

Adult Protective Services (APS) – Interactive state map with contact information for adult protective services in each state (Provided as part of the National Adult Protect Services Association website)

Directories of interactive state contact webpages (and organization hosting the contact webpage):
a)  Adult Protective Services (APS) – Interactive state map with contact information for adult protective services in each state (Provided as part of the National Adult Protect Services Association website)
b.) National Center on Elder Abuse:
c)  U.S. Department of Justice:

Consumer Financial Protection Bureau (CFPB) – 855.411.2372

Department of Justice (DOJ) 202.514.2000

Federal Bureau of Investigations (FBI) –

Federal Trade Commission (FTC) 202.326.2222

Financial Industry Regulatory Authority – 844.574.3577

Securities and Exchange Commission (SEC) – 800.732.0330

Social Security Administration (SSA) 800.269.0271

U.S. Department of Justice and

U.S. Postal Inspector 877.876.2455

American Bankers Association – Article on stopping financial abuse of seniors

BB&T – BB&T’s “Security Central” resource page

Bank of the West – Elder and Dependent Adult Financial Fraud Center

California Bankers Association – Video and brochure to help banks and similar organizations understand financial exploitation warning signs and steps that can be taken

CapitalOne – Information on caring for elders

Citigroup – Article on safeguarding financial identify for older adults

J.P. Morgan Chase – Article and tips on “protecting vulnerable seniors”

Merrill Lynch – Tips and other information to understand and identify suspected scams and exploitation

PNC Bank – Fraud prevention tips for consumers

SunTrust Bank – Fraud Resources webpage

TD Ameritrade – Tips for online safety

TD Bank – Identify theft protection quiz

U.S. Bank – Information on fraud prevention

Wells Fargo Bank NA – The “Hands on Banking for Seniors” program provides information on managing finances and preventing financial exploitation

Wells Fargo Advisors – Resources on knowing the signs of financial abuse, steps to avoid financial fraud, links to find local resources and their guide to financial protection for older investors.

Administration on Aging (AoA) – Elder Rights Protection – Basic information and links to details related to Elder Abuse Prevention, Adult Protective Services (APS), Legal Assistance, and the Office of Long-term Care Ombudsman programs.

Centers for Disease Control and Prevention (CDC) – White paper on definitions and recommended core data elements for use in reporting and standardizing the collection of information on Elder Abuse.

Administration on Community Living (ACL) webinar: “Making Elder Justice a Reality –The Federal and Philanthropic Perspectives” (2016) –

Elder Financial Protection Network – Non-profit provider of elder financial abuse prevention programs in California

John A. Hartford Foundation’s Frameworks Institute – Report on the gaps between expert and public perceptions and understandings of Elder Abuse in American

National Center on Elder Abuse: The Elder Justice Roadmap – A stakeholder project developed to gather ideas to help policymakers and others working to “understand, prevent, identify or respond to elder abuse, neglect, or exploitation”

National Council on Child Abuse and Family Violence (NCCAFV) – Common elder abuse scenarios – Information for policymakers


Paul Cantrell, n4a Consultant
Joellen Leavelle, n4a Director, Communications (Media Contact)