In collaboration with Wells Fargo Advisors, n4a developed this “information hub” to provide a one-stop resource page with links to existing resources on financial exploitation from expert organizations across the nation. We hope aging industry professionals will bookmark this page as a quick reference guide and convenient repository of some of the most useful resources in the field.
 
Frequently Asked Questions

Resources


Consumer Financial Protection Bureau (CFPB) – Basic guidance and links on financial protection for older adults and tips for managing some else’s money http://www.consumerfinance.gov/older-americans/

Eldercare Locator – The Eldercare Locator (www.eldercare.gov) is the only national information and referral resource to provide support to those seeking assistance across the spectrum of issues affecting older Americans. Established and funded by the U.S. Administration on Aging (part of the Administration for Community Living) and administered by n4a, the Locator’s National Call Center (800.677.1116) operates weekdays from 9:00 a.m. to 8:00 p.m. ET.

National Adult Protective Services Association (NAPSA) – Nationwide network of local social service and first responder programs for older adults and adults with disabilities who need assistance with conditions of abuse, neglect or exploitation http://www.napsa-now.org/get-help/

National Center on Elder Abuse – A U.S. Administration on Aging (AoA)“resource for policy makers, social service and health care practitioners, the justice system, researchers, advocates, and families” http://www.ncea.aoa.gov/index.aspx

National Committee for the Prevention of Elder Abuse – Guide to elder abuse-what it is, the size of the problem, and additional resources for professionals and policy makers http://www.preventelderabuse.org/elderabuse

U.S. Department of Justice – Steps to take when reporting suspected financial exploitation https://www.justice.gov/elderjustice/financial



Federal Deposit Insurance Corporation (FDIC) – “Money Smart for Older Adults” instructor-led training curriculum for older adults and their caregivers with participant guide (developed in conjunction with the DFPB):
a)   Instructor Resources: https://www.fdic.gov/consumers/moneysmart/OlderAdult.html
b)   Participant Reource Guide: http://files.consumerfinance.gov/f/201306_cfpb_msoa-participant-guide.pdf

U.S. Department of Justice – Financial exploitation training videos https://www.justice.gov/elderjustice/financial/training.html



Federal Trade Commission (FTC) –  Information on a variety of scams that affect older adults https://www.consumer.ftc.gov/features/feature-0030-pass-it-on

North American Securities Administrators Association – Education and awareness information to help individuals avoid investment fraud schemes http://www.nasaa.org/2815/nasaa-fraud-center/

National Center on Elder Abuse – A comprehensive list of Frequently Asked Questions with links to additional resources http://www.ncea.aoa.gov/faq/index.aspx

U.S. Department of Justice: StopFraud.gov – Resources for consumers and professionals on elder fraud and financial exploitation http://www.stopfraud.gov/protect-yourself.html



AARP – Information on how older adults can protect themselves from fraud http://www.aarp.org/money/scams-fraud/fraud-watch-network

Consumer Financial Protection Bureau – Comprehensive toolkit for individuals managing someone else’s money.  Includes tips on how to identify financial exploitation and scams.  Guides include: Help for agents under a power of attorney, Court-appointed guardians, Trustees under a revocable living trust, and Government-appointed fiduciaries http://www.consumerfinance.gov/managing-someone-elses-money

Federal Bureau of Investigation (FBI) – Frequent fraud schemes and tips on how to avoid fraud https://www.fbi.gov/scams-safety/fraud/seniors/seniors

Financial Industry Regulatory Authority – tips on how to avoid fraud http://www.finra.org/investors/avoid-fraud

National Center for Victims of Crime – Provides resources and assistance to help victims of financial exploitation (and their advocates) with information to help them recover and regain control of their lives http://www.victimsofcrime.org/our-programs/financial-crime-resource-center

U.S. Securities and Exchange Commission (SEC) – Guide to help seniors protect against investment fraud https://investor.gov/Seniors-Guide



Eldercare Locator – Contact the Eldercare Locator via phone at 800.677.1116 on weekdays from 9:00 a.m. to 8:00 p.m. ET or via web (www.eldercare.gov)

Financial Industry Regulatory Authority – Securities industry helpline for seniors http://www.finra.org/investors/finra-securities-helpline-seniors

Department of Justice (DOJ) – Resources and links for reporting elder financial exploitation https://www.justice.gov/elderjustice/financial



9-1-1 – For serious, immediate or dangerous conditions call your local 9-1-1 system or local law enforcement

Eldercare Locator – 800.677.1116 or http://www.eldercare.gov (An Internet and call center resource hosted by the National Association of Area Agencies on Aging, funded by the U.S. Administration for Community Living)

Adult Protective Services (APS) – Interactive state map with contact information for adult protective services in each state http://serveourseniors.org/connect (Provided as part of the National Adult Protect Services Association website)

Directories of interactive state contact webpages (and organization hosting the contact webpage):
a)  Adult Protective Services (APS) – Interactive state map with contact information for adult protective services in each state http://serveourseniors.org/connect (Provided as part of the National Adult Protect Services Association website)
b.) National Center on Elder Abuse: http://www.ncea.aoa.gov/Stop_Abuse/Get_Help/State/index.aspx
c)  U.S. Department of Justice: https://www.justice.gov/elderjustice/support/resources.html

Consumer Financial Protection Bureau (CFPB) – 855.411.2372 http://www.consumerfinance.gov/contact-us/

Department of Justice (DOJ) – 202.514.2000 https://www.justice.gov/elderjustice/financial

Federal Bureau of Investigations (FBI) – https://www.fbi.gov/contact-us/field

Federal Trade Commission (FTC) – 202.326.2222 https://www.ftccomplaintassistant.gov/#&panel1-1

Financial Industry Regulatory Authority – 844.574.3577 http://www.finra.org/investors/finra-securities-helpline-seniors

Securities and Exchange Commission (SEC) – 800.732.0330 www.sec.gov/complaint.shtml

Social Security Administration (SSA) – 800.269.0271 http://oig.ssa.gov/report-fraud-waste-or-abuse

U.S. Department of Justice – https://www.justice.gov/contact-us and https://www.justice.gov/elderjustice/financial

U.S. Postal Inspector – 877.876.2455



American Bankers Association – Article on stopping financial abuse of seniors https://www.aba.com

BB&T – BB&T’s “Security Central” resource page https://www.bbt.com/security/default.page

Bank of the West – Elder and Dependent Adult Financial Fraud Center https://www.bankofthewest.com/security-center-personal/fraud-center/elder-financial-fraud.html

California Bankers Association – Video and brochure to help banks and similar organizations understand financial exploitation warning signs and steps that can be taken http://www.calbankers.com/general-information/preventing-elder-financial-exploitation-how-banks-can-help

CapitalOne – Information on caring for elders https://www.capitalone.com

Citigroup – Article on safeguarding financial identify for older adults http://blog.citigroup.com/2014/08/safeguarding-financial-identity-for-senior-citizens

J.P. Morgan Chase – Article and tips on “protecting vulnerable seniors” https://www.chase.com/news/092315-protecting-seniors

Merrill Lynch – Tips and other information to understand and identify suspected scams and exploitation http://www.ml.com/publish/pdf/ml_financial_exploitation_paper.pdf

PNC Bank – Fraud prevention tips for consumers https://www.pnc.com/en/security-privacy/fraud-prevention-tips-for-consumers.html

SunTrust Bank – Fraud Resources webpage https://www.suntrust.com/FraudAndSecurity/IdentifyFraud

TD Ameritrade – Tips for online safety https://www.tdameritrade.com/security/online-safety-tips.page

TD Bank – Identify theft protection quiz http://www.tdbank.com/bank/identitytheftquiz.html

U.S. Bank – Information on fraud prevention https://www.usbank.com/online-security/fraud-prevention.html

Wells Fargo Bank NA – The “Hands on Banking for Seniors” program provides information on managing finances and preventing financial exploitation http://www.handsonbanking.org/financial-education/hands-on-banking-for-seniors

Wells Fargo Advisors – Resources on knowing the signs of financial abuse, steps to avoid financial fraud, links to find local resources and their guide to financial protection for older investors. https://www.wellsfargoadvisors.com/about-wells-fargo-advisors/community-involvement/elder-financial-abuse.htm



Administration on Aging (AoA) – Elder Rights Protection – Basic information and links to details related to Elder Abuse Prevention, Adult Protective Services (APS), Legal Assistance, and the Office of Long-term Care Ombudsman programs. http://www.aoa.acl.gov/AoA_Programs/Elder_Rights

Centers for Disease Control and Prevention (CDC) – White paper on definitions and recommended core data elements for use in reporting and standardizing the collection of information on Elder Abuse. http://www.cdc.gov/violenceprevention/pdf/ea_book_revised_2016.pdf

Administration on Community Living (ACL) webinar: “Making Elder Justice a Reality –The Federal and Philanthropic Perspectives” (2016) – http://www.screencast.com/t/kvIHXgdfMLdu

Elder Financial Protection Network – Non-profit provider of elder financial abuse prevention programs in California http://www.elderfinancialprotection.org

John A. Hartford Foundation’s Frameworks Institute – Report on the gaps between expert and public perceptions and understandings of Elder Abuse in American http://frameworksinstitute.org/elder-abuse

National Center on Elder Abuse: The Elder Justice Roadmap – A stakeholder project developed to gather ideas to help policymakers and others working to “understand, prevent, identify or respond to elder abuse, neglect, or exploitation” http://www.ncea.aoa.gov/Library/Gov_Report/docs/EJRP_Roadmap.pdf

National Council on Child Abuse and Family Violence (NCCAFV) – Common elder abuse scenarios http://www.nccafv.org/elder%20abuse%20help.htm

ServeOurSeniors.org – Information for policymakers http://serveourseniors.org/about/policy-makers

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Staff
Paul Cantrell, n4a Consultant
Dallas Jamison, n4a Director, Communications (Media Contact)