Position Information

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Call Center Specialist - Information & Referral
This is a position on the staff of the Area Agency on Aging. The position of Information and Referral Specialist is vital to the Agency’s mission.  In support of the Elder Helpline Program, this professional position requires the incumbent to take independent action, exercise discretion and take the initiative by providing callers with accurate, timely, multi-sourced researched information and referrals concerning aging-related programs, services and activities.
Position: Call Center Specialist - Information & Referral
Organization: Area Agency on Aging for Southwest Fl
Location: Fort Myers,  FL 
United States
Salary: 32,000
Posting Start Date: 2/10/2021
Date Posted: 2/10/2021
Requirements
  • Responds to caller inquiries related to information and referral concerning aging-related programs, services and activities in PSA 8.
  • Collects and maintains accurate records of caller requests using the REFER resource database.
  • Refers individuals in need of assistance with Medicaid screening and enrollment to the LTC Specialists.
  • Assists other I&R Specialists in identifying and obtaining needed resources for callers when needed.
  • Assists in the coordination and implementation of special projects, workshops and conferences as assigned to enhance community relations and program development.
  • Assists in the maintenance of the REFER Database.
  • If assigned by the I&R Lead, assists as a back for EHEAP/ SHINE/ Health & Wellness referrals.
  • If assigned by the I&R Lead, assists as a backup with general legislative and general public referrals pertaining to the Department of Elder Affairs.
Status: This listing expires on: 3/10/2021
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Organization Information
Name:
Area Agency on Aging for Southwest Fl
Address:
2830 Winkler Avenue Suite 112

Fort Myers,  FL 33916
United States
Email:
norma.adorno@aaaswfl.org
Phone:
(239) 652-6925
Fax:
Contact:
Norma Adorno